Privacy Policy
At flatratecleaners.com (the "Company," "us," "we," or "our"), we respect the importance of maintaining the privacy of our customers and have established this Privacy Policy. This statement informs you of the kinds of information we may gather during your visit to the Flat Rate Cleaners site (the "Site"), why we gather customer information, what we use the information for, under what circumstances we may disclose such information, and how you can instruct us to limit the use of that information. By viewing and using the Flat Rate Cleaners site (the "Site"), you warrant that you acknowledge, understand and accept the terms of our Privacy Policy.
Note: If you are under 18, you may use the site only with the consent and guidance of your parent(s) or legal guardian(s). By accessing the site and/or registering as a customer you warrant that you are at least 18 years of age or are using the Site with the consent of your parent(s) or legal guardian(s). Flat Rate Cleaners cannot prevent minors from visiting the Site. Parents or legal guardians of minors must determine what portions of the Site as suitable to view and what goods or services are appropriate to purchase.
If you have any questions please e-mail our Customer Service Team at service@flatratecleaners.comor call 646-825-3857.
1. Information Gathered
Traffic Data Collected
We may track and collect the following traffic data ("Traffic Data") when you visit our Site: (i) your IP address; (ii) the type of computer you are using; and (iii) the type of Web browser you are using: (iv) the date and time you visited the Site; and (v) the web pages viewed on our Site. Traffic Data is helpful for marketing purposes and for improving your experience on the Site. We or related entities or other third parties may use and analyze Traffic Data for research and marketing purposes.
Personal Information
In order for you to purchase products or services from our Site, we require you to provide us with information that personally identifies you. We receive and store information you enter on our Site. For example, we may ask you to complete an order form that asks for information such as name, address, telephone number, e-mail address, credit card number, expiration date, and billing address. Additionally, when you order from the Site we may collect certain consumer information (such as services ordered and promotional codes) and delivery information (such as an alternate contact, address, and telephone number in the event you are not available to accept delivery). This information is collectively referred to as "Personal Information." If you communicate with us by e-mail, or otherwise complete online forms, surveys, or contest entries, any information provided in such communication may be collected as Personal Information. You may choose not to provide us with certain Personal Information. In such an event, you can still access and view portions of the Site; however, you may not be able to order any services.
2. Use of Information
We use your Personal Information for such purposes as responding to your requests, processing and filling customer orders, verifying your qualifications for certain products and services, billing, improving our services, providing an enhanced and more personalized shopping experience, communicating with you, and informing you of special offers and discounts. Timeto time, we may also use and share your Personal Information with entities related to Flat Rate Cleaners, related entities or third-parties to make you aware of products and services you may be interested in. We may also provide your Personal Information to related entities or third parties to the extent necessary or desirable to fillyour order or complete your transaction. For example, we may use a third party supplier for certain product or service, a delivery company to fulfill orders, information technology providers to facilitate our operations, and financial institutions to process credit card transactions.
3. Internet Use
A "cookie" is a piece of data stored on your hard drive containing information about you and how you use the Internet. Flat Rate Cleaners may use cookies and/or other methods to determine your use of the Internet in order to serve you better and for marketing efforts of Flat Rate Cleaners, affiliates or third-parties.
4. Potential and Registered Customers
Our Site provides forms for potential customers to request information about our products and services and referral forms for current customers to provide us information on potential customers. We, related entities or other third parties may direct additional communications, including e-mail, to registered customers and these potential customers that we deem may be of interest to them. Additionally, at times, we may request customer feedback about our products, our services, or your past experiences, which may be displayed on our Site and in other marketing materials. Participation in these programs is optional, and by participating you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensableright to use, reproduce, adapt, publish, translate, distribute, and display all or parts of your feedback and you grant us permission to use your full name or your first name, last initial, and neighborhood, as determined by Flat Rate Cleaners, in connection with your feedback. To be removed from future Flat Rate Cleaners e-mail campaigns ("opt out" request) notify us at service@flatratecleaners.com.
5. Links, Banners and Other Web Sites
Our Site may contain links to other Web sites. When you click on links and/or ad banners that take you to third-party Web sites, you will be subject to the third parties' privacy policies, not ours. We are not responsible for the actions and privacy policies of third parties and other Web sites. This Privacy Policy applies solely to information collected by the Company on this Site.
6. Security
Flat Rate Cleaners takes precautions to protect your Personal Information through technology as well as day-to-day operational safeguards. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with encryption software. Our Site encrypts your credit card number prior to transmission over the Internet using secure socket layer (SSL) encryption technology. While we are committed to risk management and make reasonable efforts to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. As a result, we cannot ensure or warrant the security of any information you transmit to us or information we transmit to you from our online products or services, and you do so at your own risk.
7. Lost or Stolen Information
You must promptly notify us if your credit card, user name, or password is lost, stolen, or used without permission. In such an event, we will note that you have canceled your credit card number, user name, or password in our system and will update our records accordingly.
8. Limiting use of Information
Our users are given the opportunity to "opt out" of having their information used for purposes not directly related to processing, fulfillment or delivery of a product or service order at the point where we ask for the information. If you prefer to "opt out" and not have us send you material we think may be of interest to you, such as product information, product samples, and promotional mailings/e-mails from us, related entities and third parties, then you can notify us by E-mailing us at service@flatratecleaners.com(and include your mailing address).
Your instructions to limit the use of your information will be processed as soon as reasonably practicable.
9. Corrections
If any of your Personal Information changes (such as your zip code), or if you no longer desire our service, we will correct, update, or remove that personal data provided to us. This can be done by sending an e-mail with your new information service@flatratecleaners.com. In addition, you may access and update your information in the OrderNow area on our Site.
10. Your Consent and Changes to This Policy
By using our Site, you consent to the collection and use of information by us in accordance with the terms of this Privacy Policy. If we decide to change our Privacy Policy, we will post those changes on our Site. By continuing to use this site you accept and are bound to our use of your information in this different manner.
11. Disclosure Required by Law
We may disclose Personal Information when required by law or when we believe in good faith that such action is necessary in order to conform to the edicts of the law or comply with a court order or legal process served upon Flat Rate Cleaners or any of its officers or principals. We further reserve the right to disclose such information when Flat Rate Cleaners reasonably believes that it is needed to identify, contact, or bring legal action against a party who may be violating Flat Rate Cleaners' Terms of Use or may be causing injury to or interference with Flat Rate Cleaners' rights or property, registered customers or potential customers of Flat Rate Cleaners, or anyone else that could be harmed by such activities.